Backer Rights
If you pledged on a Kickstarter project that uses StoryForge Pledges, you have rights over the data we hold about you. This page explains them in plain English and tells you how to use them.
Your rights
Depending on where you live (UK GDPR, EU GDPR, California CCPA/CPRA, or another jurisdiction with similar laws), you have some or all of the following rights:
- Access — get a copy of the personal data we hold about you, in a portable format.
- Rectification — fix data that is wrong (address typo, wrong name, etc.).
- Erasure ("right to be forgotten") — ask us to delete your data when there's no longer a legitimate reason to keep it. Note: if you have an unfulfilled reward, the creator may need to keep your address until shipping is complete.
- Restriction — ask us to pause processing while a dispute is resolved.
- Objection — object to processing based on legitimate interest, including profiling. We do not profile backers.
- Portability — receive your data in a machine-readable format and have it sent to another service.
- Withdraw consent — for any processing where consent was the lawful basis (e.g. marketing email opt-in). Withdrawal does not affect processing already done.
- Complain — to your local data-protection authority. In the UK that is the Information Commissioner's Office (ico.org.uk).
How to use them
The fastest way is to email us with:
- The email address you used on Kickstarter (so we can find your record).
- The name of the project, if you know it.
- Which right you are exercising (access, deletion, etc.).
— subject is filled in for you.
We respond within 30 days. We may need to verify your identity before releasing data — we will do this by sending a confirmation link to the email address on file. We will not ask you for sensitive information by email.
Self-service options
Some things you can do yourself without contacting us:
- Find your survey — every backer can confirm and edit their address up to the creator's lock date via the survey link emailed to them. Lost the email? Look up your survey with your Kickstarter email.
- Stop the reminders — survey invitations, reminders and nudges carry an unsubscribe link at the foot, and your email app's own unsubscribe button works on them too. Receipts, download links and sign-in codes have no unsubscribe link, because turning those off would cut you off from what you paid for. If you want off those as well, email us and say so.
- See what we hold — signing in to your Pledges Hub shows your pledge, your address, your answers and your files. For a full machine-readable copy, ask us using the request above — there's no download button for that yet, so a human puts it together.
Cookies & tracking
StoryForge Pledges sets one strictly-necessary cookie to keep your session alive while you are completing a survey or browsing your hub, and one preference cookie for theme. We do not use advertising or analytics cookies on backer-facing surfaces. We do not embed third-party social pixels.
Contact
For anything else: . Postal: Arcana Capital Limited, Belfry House, Bell Lane, Hertford, Hertfordshire, SG14 1BP, England.